Charter Shuts Its Social Media Customer Service Down
Has the absence of Charter's social media customer service impacted you?
Sometimes, unplugging that cable, waiting two minutes, and plugging it back in just doesn't bring the connection back. Neither does kicking the box or yelling at the TV. "Yes, robot voice, sir, I've tried all those things." It can be maddening when the cable cuts out, especially if you've got the full package and lose your Internet connection, too. In December, Charter Communications unplugged its social-media based customer service team called Umatter2Charter, according to Reuters. According to its website, Charter Communications the fourth-largest cable operator in the United States. "Charter provides advanced video, high-speed Internet, and telephone services to approximately 5.2 million residential and business customers in 25 states…
In this Article:
Tree Hugger
5:21 pm on Saturday, January 26, 2013
When I was on Charter, they had a software issue with their cable boxes that caused my TV to flicker. When I explained to them that I had the same brand box, with the same version of software on Cox Cable when I lived in VA, with no issues, and that maybe they should contract whoever works on Cox's cable box software to fix their bug for them...the CSR seemed dumbfounded. I understand life is a … more ›